Shipping & Returns Policy
At WOKE NUTRITION PRIVATE LIMITED, we only stock authentic products. All our items are genuine and are sourced directly from the manufacturer. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at [email protected] and we shall be happy to address your concerns.
At WOKE NUTRITION PRIVATE LIMITED, we are dedicated to ensuring your satisfaction with any product you order from us.
- Minimum delivery time is 2 days, maximum delivery days is 7 days.
- Goods will need to be signed upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.
- WOKE NUTRITION PRIVATE LIMITED takes no responsibility for goods signed by an alternative person.
- WOKE NUTRITION PRIVATE LIMITED is not responsible for damage after delivery.
- All claims for shortages or damages must be reported to customer service on the day of delivery.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
- Returns are easy. Contact us to initiate a return.
- You can notify us via email – [email protected]
REFUND & CANCELLATION POLICY
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Returns will not be accepted if the product has been used and/or the seal has been broken. In all the refund cases, the unused products have to be sent back to us at the following address:
No. 136, 4th Main Road, Industrial Town, Rajajinagar, Bengaluru, Karnataka – 560044
We will process the refund once we receive the returned product in its original/ intact condition and its QC is qualified for refund by the internal team.
Refunds will be made in original mode of payment
If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank details (Account Holders Name, Bank Name, Account No, Account Type, IFSC Code, Branch name, and cancelled cheque image) so that we can transfer the money in your account. Please ensure that the details that you enter are correct. WOKE NUTRITION PRIVATE LIMITED will not validate Bank Account numbers and is not responsible for funds transferred to an unintended recipient.
Typically, all refunds are processed in about 14 working days, and if it’s NOT processed in this period please email us at [email protected] with your name, phone number and order number.
Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card/ debit card account as that is managed by the cardholder’s issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of https://wokenutrition.com/ refund process reference.
If you have any questions, please email us at [email protected]
TERMS & CONDITIONS
Steps to follow when placing a Return Request
- Step 1: Place the item in the original packet.
- Step 2: Ensure the item is unused, unopened and in its original packaging.
- In case we are unable to replace the damaged / defective product, refunds would be made subject to below conditions
- In case of a single quantity in one order- we will refund the entire order amount.
- In case of an order with multiple products, if a return for a single product is requested, we will refund only the value of the product (selling price).
- In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner
Please contact customer support if you open the packaging and discover that the item you have received is damaged. You can write to us at [email protected]